Texture & Creaminess
This is the closest race. Side by side, the Creami's freeze-then-spin method edged out the ICE-21 on outright smoothness, staying a touch creamier while the ICE-21 followed close behind. The gap narrows once the ICE-21's soft-serve output firms up, so do not write off the Cuisinart as icy. The Creami's real edge shows with lean bases, where its blade produces a scoop a churn bowl would leave grainy.
Capacity & Batch Size
The ICE-21 makes a full 1.5 qt in one go, enough for about 4 to 5 people, the better fit for families. The Creami processes one 16-oz pint per run, so feeding a crowd means freezing several pints ahead. If you eat solo or want a flavor per person, though, the Creami's pints are the point.
Ease of Use & Cleaning
The ICE-21 is easier to clean, with just three parts to rinse before the bowl goes back in the freezer. The Creami's pints and paddle are dishwasher-safe, but its lid does not come apart, so bits can lodge inside; owners rinse and soak it right away. The ICE-21's single switch is foolproof, while the Creami asks you to level the pint and sometimes Re-spin.
Noise Level
Neither machine is quiet. The ICE-21 runs at roughly stick-mixer level, but only for its 20-minute churn. The Creami is louder in character, closer to a blender, with a pitch that shifts as the blade drives down and back up, though it finishes in about two minutes. No published decibel figure exists for either, so this is what we heard, not a measurement.
Versatility (Sorbet, Gelato, Frozen Yogurt)
The Creami wins versatility outright. Its 7 programs cover ice cream, lite ice cream, gelato, sorbet, milkshake, smoothie bowl, and mix-in, and it thrives on dairy-free, vegan, protein, and low-sugar bases. The ICE-21 makes ice cream, sorbet, and frozen yogurt capably, but it is a one-technique machine.
Prep Time & Freezing
Both demand patience up front. The ICE-21 needs its bowl pre-frozen 16 to 24 hours, then churns in 20 minutes. The Creami needs its base frozen a full 24 hours, then processes in about two minutes. The Creami's edge is on-demand convenience: prep several pints ahead and dessert is two minutes away, while the ICE-21 ties up its single bowl for the day it takes to re-freeze.
Price & Value
Price is where the ICE-21 lands its cleanest punch. It sits in budget territory around a $100 list price, while the Creami runs premium at around $200 list. Street pricing on both swings week to week and often sits below list, so check the current number before you buy. For the cost of one Creami you could nearly buy two ICE-21s, so if value per scoop is your yardstick the Cuisinart wins.