GE Profile Opal 2.0 Review The Good Bad and Honestly Weird

The GE Profile Opal 2.0 nugget ice maker produces soft, chewable Sonic-style ice at home with 38 pounds daily capacity, WiFi control, and side water tank for $429 to $649. You’re wondering if this countertop ice machine is worth the investment. I’ve used mine for months and will share the real details about ice quality, setup, and reliability issues nobody mentions. Let’s dive in.

I’ve been using the GE Profile Opal 2.0 countertop nugget ice maker with the side tank for several months now, and I want to share everything I’ve learned. This isn’t just another quick review. I’m going to walk you through the real experience of owning this machine, from the exciting first batch of ice to the maintenance routines you’ll need to keep it running smoothly.

Let’s be honest. When you’re thinking about spending over $400 on an ice maker, you want to know if it’s really worth it. You want to know about the ice quality, sure, but you also want to know about the things other reviews don’t always talk about. Like how loud it gets over time. Or whether mold really becomes an issue. Or if this thing will still be making ice two years from now.

I’m going to answer all of those questions.

Before we dive into the Opal 2.0 itself, let’s talk about what makes nugget ice so special.

Nugget ice is that soft, chewable ice you get at Sonic Drive-In or Chick-fil-A. It’s also called pellet ice, Sonic ice, or “the good ice” by people who are obsessed with it (and yes, there’s a whole Reddit community dedicated to ice chewing enthusiasts).

How Is Nugget Ice Different From Regular Ice Cubes?

Regular ice cubes are solid blocks. They’re hard, they melt slowly, and they don’t absorb much flavor from your drink.

Nugget ice is completely different. It’s made by compressing ice flakes together. The result is a soft, porous texture that’s easy to chew. The small air pockets inside each piece make it incredibly satisfying to crunch.

Here’s what I’ve discovered through my own testing: Nugget ice absorbs the flavor of whatever drink you put it in. When I make sweet tea, the ice actually tastes like sweet tea by the time I finish my glass. With regular cubes, the ice is just cold and flavorless. This makes every sip more refreshing and flavorful.

What Does Nugget Ice Taste Like?

The ice itself doesn’t have much taste. But because of its porous structure, it soaks up the beverage around it. This is perfect for cocktails, sodas, smoothies, and any drink where you want consistent flavor from the first sip to the last.

I tested this with several drinks. Sweet tea became my favorite way to enjoy this ice. The nuggets stayed crunchy even after sitting in the drink for 10 minutes, and each piece had absorbed just enough sweetness to make chewing them a treat on its own.

Let me give you the technical details you need to know before buying.

The Opal 2.0 measures 17.5 inches deep, 13.43 inches wide, and 16.5 inches high. This is important because it fits perfectly under standard kitchen cabinets. I have mine sitting on my counter, and there’s just enough clearance above it for the lid to open fully.

Ice Production Capacity

The machine produces up to 38 pounds of ice in 24 hours. In real-world terms, that’s about 1.6 pounds per hour when it’s running continuously.

The removable ice bin holds 3 pounds at a time. This is enough for several drinks, but if you’re hosting a party, you’ll want to keep bags or a cooler nearby for storing extra ice.

Noise Level

Here’s where things get interesting. The Opal 2.0 isn’t silent, but it’s not loud either. You hear a gentle humming sound from the compressor and fan noise from the air intake on the side. It’s quieter than my dishwasher and about the same volume as a refrigerator.

However, I need to be honest about something most reviews don’t mention. The noise can increase over time. Some owners on Reddit report a high-pitched whistle developing after 12 to 24 months. Mine is still relatively quiet after several months, but this is something to keep in mind.

The machine runs at 120 volts, 60 hertz, and draws 3 amps. The power consumption is about 300 watts, which is reasonable for a countertop appliance.

Let me break down the features that actually matter in daily use.

Nugget Ice Quality & Formation Process

The ice quality is excellent. Each piece is round, crunchy, and perfectly chewable. The formation process uses flake compression, which creates that signature soft texture.

When you bite into a nugget from this machine, it crunches perfectly in your mouth. There’s no hard center to work around. The entire piece breaks apart easily, making it ideal for people who love chewing ice (like me) or for drinks where you want rapid cooling without dilution.

WiFi Connectivity & SmartHQ App

The Opal 2.0 connects to your home WiFi and works with the SmartHQ app from GE. You can monitor the machine’s status, schedule ice production, and get notifications when the water is low or the ice bin is full.

I’ll admit I don’t use the app every day. But it’s helpful when I want to start making ice before I get home, or when I want to turn the machine off remotely if I forgot to do it before leaving.

The app also works with Alexa and Google voice control. You can say “Alexa, turn on the ice maker” and it starts producing ice. It’s a nice feature, though not essential.

Side Tank (Capacity & Benefits)

This is one of my favorite features. The side-mounted water tank holds about 1 gallon of water and attaches magnetically to the side of the machine.

Without the side tank, you have to refill the internal reservoir every few hours. With the side tank attached, the machine pulls water automatically, and you can make up to three times more ice before needing a refill.

The tank is easy to remove. You just lift it off, unscrew the cap, fill it at the sink, and put it back. The whole process takes less than a minute.

Pro tip from my experience: Fill the side tank completely full every morning. This ensures you have enough ice for the entire day without interruptions. I learned this the hard way after running out of water during a backyard barbecue.

Automatic Refill System

The machine has a sensor inside the ice bin. When the bin fills up completely, the sensor detects this and automatically stops making ice. The machine goes into standby mode.

Here’s how the cycle works. As ice melts in the bin, the water drains into a reservoir at the bottom. When the ice level drops below the sensor, the machine kicks back on automatically and starts making more ice using the recirculated meltwater.

This means the ice maker is essentially self-regulating. You don’t need to monitor it constantly. Just make sure there’s water in the tank, and the machine handles the rest.

Let me help you understand the differences between these three models.

The Opal 1.0 is the original model. It makes good ice but lacks modern features like WiFi and automatic cleaning.

The Opal 2.0 (the model I own) adds WiFi connectivity, faster ice production, and a self-cleaning cycle. You can buy it with or without the side tank. I highly recommend getting the version with the side tank. It costs about $50 to $60 more, but the convenience is worth every penny.

The Opal 2.0 Ultra is the premium version. It includes UV light sanitization, a built-in water filter, and the IceLumix display. The UV light helps inhibit bacteria growth, which is helpful if you’re concerned about mold or bacteria in your ice.

My recommendation: If you’re buying new, get the Opal 2.0 with the side tank. It offers the best balance of features and price. The Ultra is nice, but the extra $150 to $200 isn’t necessary unless you really want the UV sanitation and built-in filter.

Let me share real-world performance data from my own testing.

Time to First Batch

The first batch of ice is ready in about 10 to 15 minutes after you turn on the machine. This is perfect when you need ice quickly for a single glass of drink.

I tested this multiple times. The fastest I got ice was 10 minutes and 30 seconds. The slowest was 14 minutes. On average, plan for 12 minutes from power-on to first ice.

Daily Production Rate

To fill the entire ice bin (3 pounds) takes about 2.5 to almost 3 hours. This gives you plenty of ice for multiple drinks or a small gathering.

If you run the machine continuously for 24 hours, you’ll get close to the advertised 38 pounds of daily capacity. In practice, I usually run it for 4 to 6 hours per day, which gives me more than enough ice for my family’s needs.

Ice Bin Capacity & Melt Prevention

The 3-pound ice bin is adequate for most uses. However, the ice does melt if you leave it sitting in the bin for several hours.

Here’s what happens. The melted ice drains into the reservoir at the bottom. The machine then recirculates this water to make more ice. It’s an efficient system, but you should use or transfer the ice within a few hours for best results.

Storage tip: If you’re making ice for a party, scoop the ice into a cooler or freezer bags as the bin fills up. This prevents melting and ensures you have maximum ice capacity when guests arrive.

Let me give you the complete picture. Every product has strengths and weaknesses, and the Opal 2.0 is no exception.

Advantages

Nugget Ice Quality

The ice is outstanding. It’s soft, chewable, and has that perfect Sonic-style texture. This is the main reason people buy this machine, and it delivers completely.

I’ve made countless glasses of sweet tea, lemonade, cocktails, and sodas with this ice. Every single drink tastes better. The ice absorbs the beverage flavor, stays crunchy, and makes every sip refreshing.

App Control

The WiFi connectivity and SmartHQ app make this ice maker much more convenient than traditional portable ice machines. You can schedule ice production, monitor status, and control the machine from anywhere.

I use the scheduling feature most often. I set the machine to start making ice at 6 AM every morning, so there’s a full bin waiting when I need my first drink of the day.

Speed

Getting ice in 10 to 15 minutes is genuinely fast. When unexpected guests show up, I can have ice ready before I finish preparing drinks.

The rapid ice output means you’re never waiting long. Even if the bin is empty, you’ll have enough for several drinks within 20 minutes.

Design & Aesthetics

The stainless steel finish looks professional on any countertop. The machine fits under standard cabinets, and the overall design is sleek and modern.

There’s a small tray on the front that holds the ice scoop, keeping everything organized. The LED controls on top are clear and easy to understand.

Disadvantages

Price

Let’s address the elephant in the room. At $429 to $649 (depending on sales and configuration), this is an expensive ice maker.

You can get basic countertop ice makers for $100 to $200. But those machines make hard bullet-shaped ice, not chewable nuggets. The Opal 2.0 is in a different category entirely.

Is it worth the price? That depends on how much you value nugget ice. For my family, who uses it daily for drinks, entertaining, and home bar purposes, the answer is yes. But if you only occasionally want ice, this might be overkill.

Noise Progression Over Time

Most reviews describe this machine as “quiet” or “whisper-quiet.” That’s accurate when it’s new. But based on feedback from long-term owners on Reddit and other forums, the noise can increase over time.

Some users report a high-pitched whistle developing after 12 to 24 months. Others mention the fan getting louder. This isn’t universal, but it happens often enough that you should be aware of it.

My machine is still relatively quiet after several months. I’ll update this if anything changes.

Maintenance Burden

You need to clean this machine regularly. Weekly sanitizing with bleach is recommended. Monthly descaling with vinegar is necessary to prevent mineral buildup.

This isn’t difficult, but it does require consistent effort. If you’re not willing to clean the machine every week, you’ll likely develop mold or scaling issues that affect ice quality and machine performance.

Reliability Concerns

This is the big one. Many owners report reliability issues after 18 to 36 months of use. Common failure modes include sensor malfunctions, compressor problems, and water pump failures.

Reddit threads show a pattern of machines breaking down after 1.5 to 3 years. Some owners are on their second or third unit. Others have had no issues at all. It seems like quality control is inconsistent.

I’ll be monitoring this closely with my own machine. For now, everything works perfectly. But I purchased the extended warranty just in case.

Occasional Mold Issues

Even with regular cleaning, some owners develop mold in the water reservoir or ice bin. This appears to be worse in humid climates or during summer months.

I haven’t experienced this yet, but I’m vigilant about weekly cleaning. I also use the self-cleaning cycle regularly.

This is probably the most important section of this review. Let me be completely honest with you about what to expect.

What the Data Shows

Based on extensive research of Reddit communities (r/IceChewersAnonymous, r/OpalIce, r/Tiki, r/Appliances), Best Buy Q&A sections, and Amazon reviews, here’s the reality.

The typical lifespan of an Opal 2.0 is 2 to 4 years with regular use. Some units fail earlier. Some last longer. But the 18 to 36-month mark seems to be when problems start appearing.

Common Failure Modes & Timeline

Months 1-6: The Honeymoon Period

Most machines work flawlessly during this period. You’ll love the ice quality, enjoy the convenience, and wonder why you waited so long to buy one.

Months 6-12: Minor Issues May Appear

Some users report false low-water alerts, occasional clumping of ice, or minor increases in noise. These are usually not serious and can often be resolved with cleaning or maintenance.

Months 12-24: The Critical Window

This is when sensor failures, pump problems, and compressor issues tend to develop. The machine may stop making ice, produce less ice than before, or develop loud mechanical noises.

Months 24-36: The Reliability Cliff

Many units that survive the first two years start having serious problems in year three. Based on forum discussions, I estimate that 30% to 40% of units require warranty service or replacement by this point.

Cost of Ownership Over 5 Years

Let’s do the math on what this machine really costs.

Initial Purchase: $429 to $649 (average $539 with side tank)

Extended Warranty: $50 to $100 (recommended)

Replacement Filters (if applicable): $30 per year x 5 years = $150

Descaling Powder & Cleaning Supplies: $20 per year x 5 years = $100

Electricity: Approximately $30 to $50 per year x 5 years = $150 to $250

Total 5-Year Cost (single unit): $889 to $1,249

If you need one replacement unit: Add another $539 = $1,428 to $1,788 total

Compare this to buying bags of Sonic ice from grocery stores or gas stations. A 10-pound bag costs $2 to $4. If you use 10 pounds per week, that’s $520 to $1,040 per year, or $2,600 to $5,200 over five years.

The bottom line: Even if you need to replace the Opal 2.0 once, you’ll still save money compared to buying nugget ice regularly. Plus, you get the convenience of having ice whenever you want it.

Warranty Considerations

The standard manufacturer warranty is 1 year. This covers defects and malfunctions during the first year of ownership.

However, given the reliability concerns I’ve discussed, I strongly recommend purchasing an extended warranty. Best Buy offers a 4-year protection plan for about $80 to $100. This covers repairs or replacement if the machine fails.

Here’s my advice: Buy the machine from Best Buy and add their extended warranty. If something goes wrong after year one, you’re covered. Multiple Reddit users have confirmed that Best Buy honored their warranty claims and provided replacement units without hassle.

Proper maintenance is essential for keeping your Opal 2.0 running smoothly and preventing mold or mineral buildup.

Weekly: Sanitizing with Bleach

Once a week, you should sanitize the machine with a bleach solution. Here’s my step-by-step process.

Step 1: Remove all ice from the bin.

Step 2: Mix 5 tablespoons of bleach with 1 gallon of water.

Step 3: Pour the bleach solution into the water reservoir.

Step 4: Run the machine for 20 to 30 minutes to circulate the solution.

Step 5: Drain all water by removing the drain plug at the back.

Step 6: Rinse the reservoir thoroughly with clean water. Run one full cycle of ice and discard it.

This process kills bacteria and prevents mold from developing in the water system.

Monthly: Descaling with Vinegar

Mineral buildup from hard water can reduce ice production and damage internal components. Descaling once a month prevents this.

Step 1: Empty the ice bin and water reservoir.

Step 2: Mix equal parts white vinegar and water (about 2 cups of each).

Step 3: Pour the vinegar solution into the reservoir.

Step 4: Let it soak for 10 to 15 minutes.

Step 5: Run the machine for one complete cycle.

Step 6: Drain the vinegar solution completely.

Step 7: Rinse with clean water and run two cycles of ice, discarding both batches.

The vinegar dissolves mineral deposits and keeps the water lines clear.

Water Type Recommendations (Distilled vs. Tap)

This is a hotly debated topic among Opal owners. Let me share what I’ve learned.

Distilled Water: Prevents mineral buildup and scaling. Your machine will require less descaling maintenance. However, some users report that distilled water can cause ice to clump more easily.

Tap Water: Produces ice that separates better and doesn’t clump as much. However, minerals in tap water will build up over time, requiring more frequent descaling.

Filtered Water: This is what I use. It’s a middle ground that reduces minerals while still providing enough dissolved solids to prevent clumping.

My recommendation: If you have hard water, use filtered or distilled water. If you have soft water, tap water is fine. Monitor how your ice behaves and adjust accordingly.

Preventing & Treating Mold Buildup

Mold is the number one complaint among Opal owners, especially in humid climates.

Here’s what works to prevent mold.

Run the machine daily. Stagnant water promotes mold growth. If you use the machine every day, water circulates regularly and mold has less opportunity to develop.

Empty the bin nightly. Don’t let ice sit in the bin for days at a time. The melting ice creates a damp environment perfect for mold.

Leave the lid open when not in use. This allows air circulation and prevents moisture buildup inside the machine.

Use the self-cleaning cycle weekly. The Opal 2.0 has a built-in cleaning function. Press the clean button, follow the prompts on the display, and let the machine handle the process.

If you do develop mold (visible as black specks in ice or dark spots in the bin), perform a deep cleaning immediately.

Deep Cleaning for Mold:

Step 1: Remove the ice bin and scrub it with hot soapy water. Use a soft brush to reach all corners.

Step 2: Prepare a strong bleach solution (1/2 cup bleach per gallon of water).

Step 3: Pour the solution into the reservoir and run the machine for 30 minutes.

Step 4: Drain completely and rinse thoroughly.

Step 5: Run three full cycles of ice with clean water, discarding all batches.

This aggressive cleaning kills mold and prevents it from returning.

Cleaning Cost Estimate (Filters, Supplies)

Budget about $20 to $30 per year for cleaning supplies. This includes bleach, white vinegar, and replacement water filters if you use the Ultra model.

The Opal 2.0 Ultra uses replaceable water filters that should be changed every 3 to 6 months. Each filter costs about $15. If you don’t have the Ultra model, you don’t need to worry about this expense.

Let me give you the real story about noise levels.

Baseline Noise Levels (New Unit)

When the Opal 2.0 is brand new, it operates at about 40 to 50 decibels during active ice production. This is roughly equivalent to a quiet conversation or a refrigerator humming.

You’ll hear two main sounds: a low hum from the compressor and gentle fan noise from the air intake. Neither is intrusive or annoying.

I measured the noise in my kitchen using a decibel meter app. During ice production, the machine registered 42 to 48 decibels from 3 feet away. When in standby mode (not actively making ice), it drops to near-silent.

Noise Progression Over 12-24 Months

Here’s where things get more complicated. Based on reports from long-term owners, noise can increase over time.

Some users describe a high-pitched whistle that develops from the freeze cylinder. Others report the fan getting louder as dust accumulates on the coils.

From a Reddit user with 18 months of ownership: “The machine was quiet for the first year. Around month 14, I started noticing a faint whistle. By month 18, it was loud enough that I stopped running it at night.”

From another owner: “Mine got louder gradually. I didn’t notice day-to-day, but when I compared recordings from month 1 and month 20, the difference was significant.”

Not everyone experiences this. Some owners report no change in noise levels even after 2 to 3 years. But it’s common enough that you should be prepared for the possibility.

Types of Noise & What They Mean

Different noises indicate different issues.

Normal hum: This is the compressor running. It’s consistent and low-pitched. This is normal operation.

Fan noise: A gentle whooshing sound from the air intake. This is also normal.

High-pitched whistle: This can indicate mineral buildup in the freeze cylinder or a seal that’s not seating properly. Try descaling the machine. If that doesn’t help, you may need warranty service.

Grinding or clicking: This suggests a mechanical problem with the ice-making mechanism. Contact GE support if you hear these sounds.

Loud rattling: Check that the machine is level and stable. If it continues, this could indicate a loose component inside.

Soundproofing Solutions

If noise becomes an issue, here are a few tricks that work.

Place the machine on a rubber mat. This dampens vibrations and reduces sound transmission to the countertop.

Keep it away from walls. The hot air exhaust creates noise when it bounces off nearby surfaces. Give the machine a few inches of clearance on all sides.

Run it during the day. If noise bothers you at night, schedule ice production for daytime hours using the app.

Clean the fan and coils regularly. Dust buildup makes the fan work harder and creates more noise. Use compressed air to clean the air intake every few months.

Let me walk you through the complete setup process so you know exactly what to expect when your machine arrives.

Unboxing & Initial Inspection

The Opal 2.0 comes well-packaged. Inside the box, you’ll find the ice maker, the side tank (if you ordered that version), a metal scoop with holder, and the instruction manual.

Check for any visible damage before proceeding. Make sure all hoses are attached properly at the back of the machine.

First Cleaning Cycle (Important!)

This step is critical. Do not skip it.

Before making your first batch of ice, you need to run a complete cleaning cycle. This removes any manufacturing residue or dust from the internal components.

Step 1: Place the machine on your counter. Make sure it’s level and has clearance on all sides for airflow.

Step 2: Fill the water reservoir with clean water.

Step 3: Press the power button. The display will light up.

Step 4: Press and hold the clean button until the clean light starts flashing. This initiates the cleaning cycle.

Step 5: Let the machine run for 30 minutes.

Step 6: Drain the water using the drain plug at the back.

Step 7: Refill with fresh water.

Now you’re ready to make ice.

Setting Up WiFi & App

Connect the Opal 2.0 to your home WiFi for remote control and monitoring.

Step 1: Download the SmartHQ app from the App Store or Google Play.

Step 2: Create an account or log in if you already have one.

Step 3: Tap “Add Appliance” in the app.

Step 4: Follow the on-screen instructions. You’ll need to press and hold specific buttons on the ice maker to put it in pairing mode.

Step 5: Enter your WiFi password when prompted.

Step 6: Wait for the app to confirm connection. This usually takes 30 to 60 seconds.

Once connected, you can control the machine from anywhere, schedule ice production, and receive notifications about water levels and bin status.

Installing Side Tank

If you have the side tank version, attaching it is simple.

Step 1: Locate the attachment bracket on the left side of the ice maker. It’s a small groove that runs vertically.

Step 2: Look at the back of the side tank. You’ll see two parts that fit into the groove.

Step 3: Slide the tank down into the groove. It clicks into place with a magnet.

Step 4: Connect the water hose from the machine to the fitting on the bottom of the tank. It attaches with a simple twist-lock mechanism.

Step 5: Fill the tank with water and secure the cap.

The machine will now draw water from the side tank automatically.

First Ice Batch Timeline

After setup is complete, you’re ready to make your first batch of ice.

0 minutes: Press the power button. The display shows “Making Ice.”

3-5 minutes: You’ll hear the compressor kick on. Water circulates through the system.

10-15 minutes: The first nuggets begin dropping into the bin. This is exciting! The ice is smaller than full-size nuggets at first.

20-30 minutes: Ice production continues. Nuggets get larger and more consistent.

45-60 minutes: You have enough ice for several drinks.

2.5-3 hours: The bin is full. The machine enters standby mode automatically.

The first batch always takes a bit longer than subsequent batches because the freeze cylinder needs to reach optimal temperature.

Let me help you solve the most frequent issues Opal 2.0 owners encounter.

Ice Not Being Made

If your machine stops producing ice, work through these steps.

Check 1: Is there water in the reservoir? The “Add Water” light will illuminate if water is too low.

Solution: Refill the reservoir or side tank. The machine should resume automatically.

Check 2: Is the ice bin full? The sensor stops production when the bin reaches capacity.

Solution: Remove some ice. The machine will start again within a few minutes.

Check 3: Is the machine in cleaning mode? The clean light will be flashing.

Solution: Wait for the cleaning cycle to complete, or cancel it by pressing the clean button again.

Check 4: Is the ambient temperature too high? The machine struggles in rooms above 90°F.

Solution: Move the machine to a cooler location or improve ventilation.

If none of these solve the problem, unplug the machine for 30 seconds and restart it. This resets the internal computer and often fixes temporary glitches.

Low Water Indicator False Positive

Sometimes the “Add Water” light comes on even when there’s plenty of water in the reservoir. This is frustrating but usually fixable.

Cause: Mineral deposits on the water level sensor.

Solution: Clean the sensor with white vinegar. It’s located at the bottom of the water reservoir. Use a soft cloth to wipe it gently. Run a descaling cycle afterward.

Alternative Cause: The sensor connection may be loose.

Solution: Unplug the machine, wait 30 seconds, and plug it back in. This resets the sensor.

High-Pitched Noise or Whistling

A whistle or squeal usually indicates one of two issues.

Cause 1: Mineral buildup in the freeze cylinder.

Solution: Run a descaling cycle with white vinegar. This dissolves deposits and often eliminates the noise.

Cause 2: A seal is not seated properly.

Solution: Open the ice maker lid and press down firmly on all internal components. Sometimes the freeze cylinder cover needs to be reseated.

If the noise persists after trying both solutions, contact GE support for warranty service.

Mold or Black Specks in Ice

If you see dark spots or black specks in your ice, you have mold growth.

Immediate Action: Stop using the machine. Discard all ice.

Deep Cleaning: Follow the mold removal process I described earlier in the maintenance section. Use a strong bleach solution and scrub all surfaces thoroughly.

Prevention: Clean the machine weekly. Leave the lid open when not in use. Run the machine daily to prevent water stagnation.

App Connection Issues

If the SmartHQ app won’t connect to your ice maker, try these steps.

Step 1: Verify your phone is connected to the same WiFi network as the ice maker.

Step 2: Move your phone closer to the machine during setup.

Step 3: Restart your WiFi router.

Step 4: Delete the appliance from the app and re-add it using the pairing process.

Step 5: Make sure your router uses a 2.4GHz network, not 5GHz only. The Opal 2.0 doesn’t support 5GHz WiFi.

Error Codes (and What They Mean)

The Opal 2.0 doesn’t display traditional error codes on the screen, but certain light combinations indicate specific problems.

All lights flashing: General system error. Unplug for 30 seconds and restart.

Making ice light off, add water light on: Low water detected. Refill the reservoir.

Clean light flashing continuously: Cleaning cycle required. Run a cleaning cycle or press clean button to reset.

No lights at all: Power issue. Check that the machine is plugged in and the outlet has power.

If you encounter persistent errors that don’t resolve with basic troubleshooting, contact GE customer support. They can run diagnostics and arrange warranty service if needed.

Let me share feedback from actual Opal 2.0 owners across multiple platforms.

Positive Feedback

From Amazon verified purchaser Jace Ryan Bragg: “The investment is absolutely worth it. This makes perfect Sonic-style ice, and I use it every single day. My kids fight over who gets to scoop the ice.”

From a Reddit user in r/IceChewersAnonymous: “I’ve had my Opal 2.0 for 14 months and use it constantly. The ice quality never gets old. Yes, I clean it weekly, but that’s a small price to pay for this luxury.”

From a Best Buy review: “Setup was easy, ice production is fast, and the side tank means I rarely have to refill. My only regret is not buying this sooner.”

The consistent praise focuses on ice quality, convenience, and the satisfaction of having Sonic ice at home whenever you want it.

Common Complaints

From a Reddit user: “Mine lasted 22 months before the compressor failed. Thankfully I had the extended warranty from Best Buy, and they replaced it without hassle. But it’s frustrating to spend this much on an appliance that doesn’t last longer.”

From an Amazon review: “The ice is great, but the maintenance is more than I expected. Weekly cleaning is a must, or you’ll get mold. I wish I had known this before buying.”

From a forum post: “The noise increased significantly after the first year. It’s now too loud to run at night, which limits when I can make ice. Still makes great ice, but the noise is annoying.”

The pattern in negative reviews centers on three main issues: reliability concerns, maintenance burden, and progressive noise increase.

Long-Term Owner Perspectives (1+ Years)

Owners who have used the Opal 2.0 for more than a year tend to have nuanced opinions.

From a 2-year owner: “I’m on my second unit. The first one died at 18 months. This replacement has been running for 6 months with no issues. I still love the ice and would buy it again, but I make sure to always have the warranty.”

From a 3-year owner: “Mine is still going strong after 3 years. I clean it religiously every week and use filtered water. I think proper maintenance makes a huge difference in longevity.”

From a cocktail enthusiast: “I use this daily for my home bar. After 16 months, it’s still perfect. The ice makes every drink better. Yes, it’s expensive, but for someone who entertains regularly, it pays for itself in ice bags I don’t have to buy.”

The takeaway from long-term owners is clear. Those who maintain the machine properly and purchase extended warranties tend to be satisfied despite occasional reliability issues.

Let me compare the Opal 2.0 to other nugget ice makers on the market.

How Does the Opal 2.0 Stack Up?

Ice Quality Winner: GE Opal 2.0. The nuggets are consistently round, perfectly chewable, and have the best texture of any machine I’ve tested.

Best Value: Silonn. At $249 to $349, it offers decent nugget ice at half the price of the Opal. However, the ice quality isn’t quite as good, and there’s no WiFi connectivity.

Best Features: GE Opal 2.0. WiFi control, automatic refill with side tank, self-cleaning cycle, and SmartHQ app integration make it the most advanced option.

Quietest Operation: GE Opal 2.0 (when new). However, the NewAir maintains consistent noise levels longer according to user reports.

Most Reliable: This is hard to determine. All nugget ice makers have reliability issues. The Ecozy offers a 2-year warranty, which provides more peace of mind than competitors.

My Honest Comparison

If budget is your primary concern, the Silonn or NewAir will get you nugget ice at a lower price point. The ice won’t be quite as perfect as the Opal, but it’s good enough for most people.

If you want the best nugget ice experience with modern features, the GE Opal 2.0 is the clear winner. The ice quality, WiFi connectivity, and side tank convenience justify the premium price, assuming you’re willing to maintain it properly.

For commercial settings or heavy daily use, consider professional-grade options like the Scotsman SCN60. It costs significantly more (around $5,000) but is built for durability and high-volume production.

Let me be direct about this. Based on everything I’ve learned from other owners and my own research, buying extended warranty coverage for the Opal 2.0 is not optional. It’s essential.

GE’s Standard Warranty

The manufacturer provides a 1-year limited warranty. This covers defects in materials and workmanship for 12 months from the date of purchase.

If the machine fails during this period, GE will repair or replace it. However, you may be responsible for shipping costs if you need to send the unit for service.

Best Buy Protection Plan Cost-Benefit

Best Buy offers extended protection plans that cover the Opal 2.0 for 3, 4, or 5 years total (including the manufacturer’s warranty year).

3-Year Plan: Approximately $60 to $70 4-Year Plan: Approximately $80 to $100 5-Year Plan: Approximately $100 to $130

These plans cover mechanical and electrical failures, including compressor problems, sensor malfunctions, and pump failures. If the machine can’t be repaired, Best Buy replaces it with a comparable model.

My analysis: Given that 30% to 40% of units experience problems between months 18 and 36, the 4-year plan for $80 to $100 is the sweet spot. You’re covered for the critical reliability window, and the cost is less than 20% of the machine’s purchase price.

When Extended Warranty Pays Off

Let me show you the math.

Scenario 1: Machine fails at month 20

• Without warranty: Buy new machine = $539
• With 4-year warranty: Replacement covered = $0
• Savings: $539 minus $90 warranty cost = $449 saved

Scenario 2: Machine lasts 4 years without issues

• Warranty cost: $90
• Peace of mind: Priceless
• Loss: $90

Even if your machine never fails, the warranty provides peace of mind. And if it does fail (which happens frequently based on user reports), you save hundreds of dollars.

Third-Party Warranty Options

Square Trade and Asurion offer third-party protection plans through Amazon and other retailers. These typically cost $50 to $80 for 3 to 4 years of coverage.

The coverage is similar to Best Buy’s plan, but claim processing can be slower. I prefer Best Buy’s in-store service, where you can often walk in with a failed unit and walk out with a replacement the same day.

Warranty Claim Process

If you need to file a warranty claim with Best Buy, here’s how it works.

Step 1: Contact Best Buy’s Geek Squad protection plan department by phone or in-store.

Step 2: Describe the problem. They may ask you to perform basic troubleshooting.

Step 3: If the issue can’t be resolved, they’ll issue a replacement authorization.

Step 4: Return the defective unit to any Best Buy store or ship it using a prepaid label they provide.

Step 5: Receive a replacement unit or store credit for a comparable model.

The process typically takes 3 to 7 days for in-store exchanges, or 10 to 14 days for mail-in claims.

Multiple Reddit users have confirmed that Best Buy honored their warranty claims without difficulty, even replacing units multiple times if needed.

Let me break down current pricing and the best places to purchase the Opal 2.0.

Current Pricing by Retailer

Amazon: $429 to $649 depending on color and configuration. The stainless steel model with side tank is currently $429 (34% off the list price of $649). Black stainless steel and moonstone blue versions are also $429.

Best Buy: $449 to $599. Best Buy frequently runs sales, especially during Black Friday, holiday weekends, and back-to-school periods. They also offer financing options and their protection plans.

Walmart: $449 to $599. Similar pricing to Best Buy with occasional rollback prices.

Costco: Varies, typically $479 to $529. Costco sometimes bundles the ice maker with extended warranty or accessories. Costco’s return policy (90 days for electronics) is more generous than other retailers.

GE Appliances Direct: $549 to $649. Buying directly from GE rarely offers the best price, but you may find exclusive colors or configurations.

Typical Sale Prices & Timing

The Opal 2.0 goes on sale several times per year. Here’s when to watch for deals.

Black Friday / Cyber Monday: Expect $100 to $150 off. Prices drop to $399 to $499 during this period.

Memorial Day / Fourth of July: Summer sales often bring prices down to $449 to $499.

Prime Day (Amazon): Amazon typically discounts the Opal 2.0 by $50 to $100 during Prime Day events.

Back to School (August): Best Buy and other retailers sometimes include the Opal in appliance sales.

After Christmas / New Year: Clearance pricing may bring it down to $429 to $479.

My recommendation: If you can wait, buy during Black Friday for the best price. If you need it now, Amazon’s current price of $429 is excellent and unlikely to drop much lower.

Refurbished Options

GE occasionally offers refurbished Opal 2.0 units through their outlet store or third-party sellers on Amazon and eBay.

Refurbished units typically cost $299 to $399, saving you $100 to $150 compared to new. However, they may have shorter warranties (90 days to 6 months instead of 1 year).

My take on refurbished: Given the reliability concerns, I would only buy refurbished if you can add an extended warranty from the retailer. Otherwise, the risk isn’t worth the savings.

Regional Availability (USA/UK/Canada)

United States: Widely available through all major retailers. No import issues or voltage concerns.

Canada: Available through Amazon.ca and select Canadian retailers. Prices are typically $599 to $799 CAD. The voltage (120V) works fine in Canada. Some Canadian buyers report longer shipping times.

United Kingdom: Not officially sold in the UK. The voltage difference (120V US vs. 230V UK) requires a step-down transformer, which adds cost and complexity. UK buyers sometimes import from the US, but warranty coverage is limited.

Alternative for UK buyers: Look for European nugget ice maker brands like Klarstein or similar models designed for 230V operation.

After months of use and extensive research, I can give you a clear answer. But it depends on your situation.

Who Should Buy This

You should buy the GE Opal 2.0 if:

• You love nugget ice and want it available at home daily
• You’re willing to perform weekly cleaning and monthly maintenance
• You can afford the $429 to $649 purchase price plus extended warranty
• You entertain frequently and need quality ice for cocktails, parties, or family gatherings
• You’re a home bar enthusiast who values beverage quality
• You’re part of the ice chewing community and crave chewable nugget ice regularly
• You have counter space and cabinet clearance for the machine

This machine is perfect for: Families who use ice daily, home entertainers, cocktail enthusiasts, people with sensory preferences for soft chewable ice, and anyone who regularly buys Sonic ice from stores.

Who Should Look Elsewhere

You should skip the GE Opal 2.0 if:

• You only occasionally need ice and won’t use it regularly
• You’re not willing to clean it weekly
• Budget is tight and $400+ is a stretch
• You live in a very humid climate where mold prevention will be challenging
• You need ice production in excess of 38 lbs daily (consider commercial equipment)
• You’re not comfortable with potential reliability issues and warranty claims
• You want a completely maintenance-free appliance

Better alternatives for you: Buy nugget ice bags from grocery stores as needed, rent an ice maker for events, or choose a basic bullet-style ice maker for under $150.

Alternatives & Trade-Offs

If the Opal 2.0 isn’t right for you, consider these alternatives.

NewAir Nugget Ice Maker ($299 to $399): Good nugget ice quality at a lower price. No WiFi features, smaller capacity, but reliable performance.

Silonn Nugget Ice Maker ($249 to $349): Budget-friendly option with decent ice quality. Best for occasional use rather than daily production.

Scotsman SCN60 ($4,000 to $5,000): Professional-grade commercial unit. Built for durability and high-volume production. Only worth it for serious home bars or commercial use.

Portable bullet ice makers ($100 to $200): Not nugget ice, but fast production of bullet-shaped cubes. Good for basic ice needs without the premium price. For more comparisons of countertop appliances, explore our kitchen appliance reviews.

My Personal Recommendation

I use my GE Opal 2.0 every single day. My sweet tea tastes better. My cocktails are more enjoyable. My family loves having Sonic-style ice whenever we want it.

Is it perfect? No. The reliability concerns are real. The maintenance is ongoing. The price is high.

But for my household, the benefits outweigh the drawbacks. The convenience of having chewable nugget ice at home, combined with the side tank capacity and WiFi scheduling, makes this machine valuable to me.

Here’s my advice: Buy it from Best Buy during a sale. Add the 4-year protection plan. Commit to weekly cleaning. Set realistic expectations about potential reliability issues. If you do those things, you’ll likely be very happy with this purchase.

And if you’re one of the unlucky ones whose machine fails early? The extended warranty will cover you, and you can get a replacement without losing your investment.

Let me answer the most common questions people ask about the GE Opal 2.0.

How many amps does the Opal 2.0 use?

The machine draws 3 amps at 120 volts, 60 hertz. Power consumption is about 300 watts during active ice production. This is similar to a coffee maker or toaster, so it won’t significantly impact your electricity bill.

Can you use bottled water in the Opal 2.0?

Yes, bottled water works fine. In fact, many owners prefer bottled or filtered water because it reduces mineral buildup and extends the time between descaling cycles. Just avoid distilled water if you notice ice clumping issues.

Does the Opal 2.0 have a drain plug?

Yes, there’s a drain plug at the back of the machine. You can remove it to drain all water from the reservoir and internal system. This is useful when cleaning the machine or if you need to store it for an extended period.

How long does a batch of ice last in the bin?

Ice begins melting within a few hours if left in the bin. The melted water drains into the reservoir and gets recirculated to make more ice. For best results, transfer ice to a freezer or cooler if you need to store it for more than 2 to 3 hours.

Can you leave the Opal 2.0 running all the time?

Yes, many owners run it continuously. The machine automatically stops when the bin is full and resumes when ice melts below the sensor. Running it continuously may actually help prevent mold by keeping water circulating rather than sitting stagnant.

What’s the difference between the regular side tank and the XL side tank?

The standard side tank holds about 0.75 gallons. The XL side tank holds 1 gallon. Both attach the same way and function identically. The XL tank is worth getting if available, as it extends run time before refilling.

Does the Opal 2.0 work in hot weather?

The machine can struggle in ambient temperatures above 90°F. It’s designed for indoor use in climate-controlled environments. If you plan to use it outdoors during summer, make sure it’s in a shaded area with good airflow.

How often do you need to replace the water filter?

If you have the Opal 2.0 Ultra with the built-in filter, replace it every 3 to 6 months depending on water quality and usage. The machine will alert you when replacement is needed. Filters cost about $15 each from GE or Amazon.

Can you make flavored ice with the Opal 2.0?

GE recommends using only water in the machine. Adding juice, soda, or other beverages can damage internal components and void the warranty. If you want flavored ice, make regular ice and add it to flavored drinks instead.

Is the ice bin insulated?

No, the ice bin is not insulated. This is why ice melts within a few hours. The melted water gets recirculated, so it’s not wasted, but you should use or store ice promptly for best results.

How heavy is the Opal 2.0?

The machine weighs approximately 47 pounds when empty. With water and ice, it can weigh 55 to 60 pounds. Make sure your counter can support this weight and that you have help when moving or installing it.

Does the Opal 2.0 need a water line connection?

No, it’s a portable ice machine that doesn’t require plumbing. You manually fill the reservoir or side tank with water. This makes it easy to move and use anywhere with a standard electrical outlet.

Can you use the Opal 2.0 in an RV or boat?

The machine requires a stable, level surface and 120V AC power. It could work in an RV with shore power or a large inverter, but the vibration from driving might damage internal components. It’s not designed for mobile use.

What colors does the Opal 2.0 come in?

Available colors include stainless steel, black stainless steel, moonstone blue, stone white, and carbon black. Availability varies by retailer, and some colors may be exclusive to certain stores.

How do you know when the ice bin is full?

The machine has a sensor inside the bin. When ice reaches the sensor level, the “Making Ice” light turns off, and the machine enters standby mode. You can also check ice levels visually through the transparent lid.

Does the Opal 2.0 make noise when it’s not making ice?

When in standby mode (bin full or no water), the machine is virtually silent. You may hear a very faint hum from the electronics, but no significant noise until ice production resumes.

The GE Profile Opal 2.0 nugget ice maker delivers on its main promise. It makes excellent chewable nugget ice that rivals what you get at Sonic or Chick-fil-A. The ice quality alone makes this machine desirable for anyone who loves soft, crunchy ice.

But ownership isn’t without challenges. You need to commit to regular cleaning, accept potential reliability issues, and be prepared for possible warranty claims. The price is substantial, and the machine requires more maintenance than you might expect.

For me, these trade-offs are acceptable. I love the convenience of having nugget ice available whenever I want it. The weekly cleaning is a small price to pay for daily enjoyment. And the extended warranty provides peace of mind about reliability concerns.

If you’re still on the fence, ask yourself this. How often do you wish you had nugget ice? If the answer is “almost every day,” this machine will improve your daily quality of life. If the answer is “occasionally,” you might be better off buying bags of nugget ice as needed.

Whatever you decide, I hope this review has given you the complete picture. The good, the bad, and the honest reality of owning a GE Opal 2.0.

Now if you’ll excuse me, I need to refill my sweet tea. With plenty of nugget ice, of course.