Miele CM6360 Review 2026

The Miele CM6360 MilkPerfection is a premium super-automatic espresso machine that delivers café-quality coffee with one-touch convenience, featuring automatic milk frothing, WiFi connectivity, and 8 user profiles for $2,599. But here’s the catch: the milk temperature runs cooler than competitors, and the drip tray fills up fast. After testing it daily for two weeks, I found it makes exceptional espresso with minimal effort, though you’ll pay a premium for that German engineering and stunning design.

Hello, I’m Yeasin Sorker from Mr Kitchen Adviser. I’ve spent two solid weeks testing this bean-to-cup coffee maker, making dozens of cappuccinos, espressos, and latte macchiatos. Today I’m sharing everything I learned, from the simple setup process to the annoying quirks nobody talks about.

The CM6360 is Miele’s mid to high-end bean-to-cup coffee maker. It’s an all-singing, all-dancing automatic coffee machine built with convenience in mind. You know what I love most? It does everything for you. From grinding your beans to frothing milk, this German-engineered machine handles it all at the push of a button.

Think of it as your personal barista that never takes a day off. If you want to see the full range of Miele coffee machines, their official website has all the current models and features.

Key Specifications at a Glance

Let me break down what you’re getting with this Miele coffee machine:

Capacity & Storage:

• Water tank: 1.8 liters (removable from the left side)
• Bean hopper: 300 grams (holds plenty for your morning routine)
• Milk container: 0.5 liters (made from glass with a metal tube)
• Drip tray: 0.75 liters

Power & Performance:

• 15 bar pump pressure for proper espresso extraction
• Quiet conical burr grinder made from stainless steel
• AromaticSystem with pre-infusion technology
• DoubleShot function for extra-strong coffee

Connectivity & Control:

• WiFiConn@ct capability with Miele app support
• DirectSensor touch control panel
• 8 programmable user profiles
• Expert Mode for complete customization

Available Colors:

• Obsidian Black with Bronze Pearl accents
• Obsidian Black with Clean Steel Metallic finish
• Lotus White with Clean Steel Metallic (the one I tested)

Who Is This Machine For?

In my experience, this super-automatic coffee machine is perfect for busy professionals who want café-style drinks without the hassle. If you’re tired of making multiple trips to Starbucks each week, this home barista solution could save you both time and money.

It’s also great for families. With 8 user profiles, everyone can save their favorite drinks exactly how they like them. My kids even use it to make hot milk with cocoa.

But here’s the thing. At $2,599 (down from $2,999 on Amazon), this is a serious investment. You’re paying for German engineering, premium build quality, and that beautiful design. Part of that price is definitely the Miele brand, but if convenience and aesthetics matter to you, it’s worth considering.

Right out of the box, the machine looks stunning on your countertop. The footprint is medium-sized, so it won’t overwhelm your kitchen worktop. Let me walk you through getting started.

Unboxing & What’s Included

When you open the box, you’ll find:

• The CM6360 MilkPerfection machine
• Glass milk flask with integrated milk frothing system
• Removable milk tube connecting to the spout
• Descaling tablets
• Cleaning tablets
• Operating instructions

The build quality feels solid. You can tell this is a luxury home appliance the moment you touch it.

Initial Setup Process

Here’s how I set mine up, and you’ll want to follow these steps:

Step 1: Position the Machine Place it on a stable, flat surface near a power outlet. Make sure you have enough clearance above for the bean hopper lid.

Step 2: Fill the Water Tank Remove the water tank from the left side. Rinse it thoroughly, then fill it with fresh, cold water. I recommend using filtered water if your tap water is hard.

Step 3: Add Your Coffee Beans Open the bean hopper at the top and pour in your favorite whole beans. I used Lavazza beans during my testing, and they worked beautifully.

Step 4: Adjust Grind Settings Here’s something important. The grind size adjustment isn’t on the display. You need to open the right-hand panel where the removable brew unit sits. Inside, you’ll find a 5-point slider. Start at the middle setting and adjust based on your taste later.

Step 5: Power On Plug in the machine and press the power button. The machine will automatically rinse through the internal pipework. This happens every time you turn it on or off, which keeps everything clean but does fill up the drip tray faster.

WiFi Setup with Miele App

The WiFiConn@ct feature lets you control the machine from your phone using the Miele app. Here’s how to connect it:

1. Download the Miele app on your smartphone
2. Press the WiFi/mobile start button on the machine
3. Follow the app’s prompts to connect to your home network
4. The process is pretty straightforward and takes about 3 minutes

Once connected, you can make drinks remotely. But here’s the reality. You still need to put a cup under the spout and press the mobile start button on the machine each time. So making coffee from bed? Not as convenient as it sounds.

One thing to remember: if you want to use the automatic switch-off feature (which defaults to 20 minutes), you can increase it to 9 hours if you want remote access throughout the day.

First Espresso & Cappuccino Brew

Making your first drink is exciting. Here’s what I did:

1. Place your cup under the height-adjustable central spout
2. Select “Espresso” from the touch control panel
3. Watch the progress bar on the DirectSensor display
4. Wait about 30 seconds for your shot

For a cappuccino with the MilkPerfection system:

1. Attach the glass milk flask to the side of the spout
2. Fill it with cold, fresh milk
3. Select “Cappuccino” from the OneTouch function
4. The machine grinds, brews, and froths in one smooth sequence

My first cappuccino looked impressive. The automatic milk frothing system created beautiful layered foam, and the taste was spot-on.

After two weeks of daily use, I can tell you this machine makes seriously good coffee. Let me break down the performance for you.

Grinder & Bean-to-Cup Workflow

The quiet grinder is one of this machine’s best features. Unlike cheaper automatic coffee makers that sound like a jet engine, the CM6360’s conical burr grinder is surprisingly quiet. My family barely notices when I make coffee early in the morning.

The grinding process takes about 8 seconds, followed by 2 seconds of dosing, then 25 seconds of extraction. The whole bean-to-cup experience is smooth and consistent.

What I really appreciate is the aroma preservation. The AromaticSystem uses pre-infusion technology, which means it wets the coffee grounds briefly before full extraction. This brings out more flavor, especially with medium roast beans.

Espresso & Shot Extraction

The espresso quality from this fully automatic espresso machine rivals what I’ve tasted at good cafés. The 15 bar pump pressure delivers proper extraction, and the crema on top is thick and golden.

I measured the temperatures with my thermometer:

• Espresso: approximately 60°C (140°F)
• Café au lait: 58°C (136°F)
• Hot water: 75°C (167°F)

For some people, these temperatures might feel a bit low, especially for milk-based drinks. But here’s my professional discovery: Miele prioritizes milk foam quality over extreme heat. You can work around this by adjusting the brewing temperature to maximum in Expert Mode or pre-warming your cups on the warming plate at the top of the machine.

Specialty Drinks & Coffee Strength Settings

The machine offers an impressive range of café-style drinks:

• Espresso and ristretto
• Coffee (standard cup size, about 250ml)
• Cappuccino with perfect foam layers
• Latte macchiato (these look especially impressive)
• Flat white
• Americano
• Long coffee (lungo)

The DoubleShot function is brilliant for those who want extra-strong coffee without making it bitter. It grinds and extracts twice, giving you a more intense flavor.

You can also use the OneTouch for Two function to make two drinks simultaneously. Perfect when you and your partner want coffee at the same time.

Adjusting in Expert Mode

Here’s where this machine really shines for coffee enthusiasts. Expert Mode lets you customize almost everything:

What You Can Adjust:

• Coffee strength adjustment (amount of beans ground)
• Cup size customization (portion size)
• Grind size consistency (via the manual slider)
• Temperature stability (low, medium, high)
• Pre-infusion timing

I played around with these settings quite a bit. For my cappuccino, I wanted more hot water to fill my favorite mug properly. After adjusting the portion size in Expert Mode, it worked perfectly.

You can save all these changes under your own profile. With 8 programmable user profiles available, everyone in the family can have their drinks just right.

The MilkPerfection system is one of the main selling points of this machine. Let me tell you how it actually performs in real life.

OneTouch Cappuccinatore System

The integrated milk frothing system consists of a glass milk flask that connects to the dual spout system via a removable milk tube. It’s a clean, elegant design that looks good on your counter.

Here’s how it works: The machine draws milk through the tube, froths it, and dispenses it directly into your cup. No separate milk wand, no manual steaming, no mess.

The OneTouch function means you press one button and walk away. The machine does everything automatically, from grinding to frothing to pouring.

Milk Foam Quality & Texture

I tested the milk foam quality extensively, and I’m impressed. The foam is microfoam-quality, smooth and velvety, not the big bubbly kind you get from cheap frothers.

For cappuccinos, the foam sits on top in beautiful layers. For latte macchiatos, you get those distinct layers of espresso, milk, and foam that look like they came from a professional barista.

One important note: The machine doesn’t work well for latte art. I tried dispensing hot milk and milk froth separately to create patterns, but the milk didn’t texture right. Don’t bother trying. This machine is designed for convenience, not manual barista techniques.

Milk Temperature Considerations

Here’s where I need to be honest with you. The milk temperature is lower than what some people expect. I measured hot milk at about 50°C (122°F), which is warm but not scalding hot.

For cappuccino lovers like me, this is fine. The drink is warm enough to enjoy, and the foam quality is excellent. But if you’re someone who likes your lattes really hot, you might find this disappointing.

My workaround:

• Use cold milk straight from the fridge
• Pre-warm your cups on the warming plate
• Set brewing temperature to maximum in Expert Mode
• Consider heating your milk slightly before adding it to the flask (though this defeats the convenience factor)

Automatic Milk System Cleaning

After every milk-based drink, the machine automatically rinses the milk tube and milk line rinsing system. This is fantastic for hygiene. You don’t have to worry about milk residue building up inside.

However, this automatic rinsing system means the drip tray fills up quickly. Every time I turned the machine on or off, it would rinse through, adding water to the tray.

The ComfortClean system makes the actual cleaning process easier. The glass milk flask and removable milk tube can go in the dishwasher, which saves time.

Let’s talk about the WiFiConn@ct feature and how useful it really is.

Setup & Dashboard

Connecting the Miele app to your machine is straightforward. Once paired, the app shows you:

• Current machine status
• Available drink options
• Customization settings
• Cleaning reminders
• Statistics on drinks made

The interface looks clean and modern. Everything is clearly labeled.

Remote Start & Practical Value

Here’s the reality of remote coffee making: It’s convenient in specific situations, but not life-changing.

You can select a drink from your phone, but you still need to:

1. Press the mobile start button on the machine
2. Have a cup already positioned under the spout
3. Be nearby to collect your drink

So yes, you could technically start making coffee from upstairs. But by the time you walk down to get it, you could have just pressed the button on the machine directly.

One real use case: If you’re in another room and want to prep drinks for guests, you can queue them up from your phone. That’s mildly helpful during parties.

App Limitations

I need to be transparent about this. The Miele app feels a bit basic compared to competitors like the Jura app. You can’t do advanced customization through the app. For that, you still need to use the machine’s Expert Mode directly.

The app is also limited to one drink at a time. You make one coffee, remove the cup, put a new one under the spout, and press the mobile start button again. It’s not as automated as it sounds.

My honest take? The WiFi feature is nice to have, but I wouldn’t buy this machine specifically for that reason. The core espresso quality and automatic milk frothing system are much more important.

After two weeks of daily testing, here’s my honest assessment.

What I Love About the CM6360

Design & Aesthetics: The machine looks absolutely stunning on my kitchen counter. The glass milk flask, the Clean Steel Metallic finish, the overall build quality—it all screams premium. Guests always comment on how beautiful it looks.

Coffee & Espresso Quality: The espresso is genuinely café-quality. The AromaticSystem pre-infusion brings out amazing flavors from the beans. The crema is thick and golden. Every shot tastes consistent.

Milk Frothing Excellence: The automatic milk frothing system creates beautiful microfoam. My cappuccinos and latte macchiatos look like they came from a professional barista. The layering is impressive.

User-Friendly Operation: My entire family can use this machine without any training. Touch a button, wait 30 seconds, done. The DirectSensor display guides you through every step clearly.

OneTouch Convenience: Making specialty drinks is genuinely effortless. No manual steaming, no technique required, no cleanup beyond the automatic rinsing. This is what I call true convenience.

Removable Brew Unit: Being able to take out the brewing unit for cleaning is huge. Many competitors have sealed units that are impossible to maintain properly. This extends the machine’s life.

8 User Profiles: Everyone in my house has their perfect drink saved. My cappuccino, my partner’s strong coffee, my kids’ hot chocolate settings—all stored and ready to go.

ComfortClean System: The automatic cleaning programs work well. The glass milk flask going in the dishwasher saves so much time compared to manual milk wand cleaning.

Quiet Operation: The conical burr grinder is surprisingly quiet. I can make coffee early in the morning without waking everyone up.

What Could Be Better

Milk Temperature: This is my biggest complaint. At 50-58°C, milk-based drinks aren’t as hot as I’d prefer. If you like piping hot lattes, you’ll need to use the workarounds I mentioned.

Drip Tray Management: The machine fills the drip tray completely before alerting you. I spilled water every single time I carried it to the sink. Emptying it more frequently helps, but the warning should come sooner.

WiFi Feature Feels Unnecessary: The Miele app is functional but not particularly useful. You still need to physically interact with the machine for each drink. The remote start feature isn’t as convenient as it sounds.

Height Clearance: The space between the dual spout system and drip tray limits your cup size. My tallest latte glasses barely fit. This might be a dealbreaker if you prefer extra-large mugs.

Price Point: At $2,599, this is a serious investment. Part of that cost is the Miele brand premium. You’re paying for German engineering and design aesthetics, which is great, but budget-conscious buyers might find better value elsewhere.

Quality Control Concerns: Based on Amazon’s 2.9-star rating (107 reviews) and Reddit feedback, some units have had issues with leaks, LED errors, or drip tray sensors. Not everyone experiences problems, but it’s worth noting.

Cleaning Residue: When the machine auto-rinses, it leaves steamy residue on the metal drip tray that doesn’t look great when dried. Requires frequent wiping to maintain that premium appearance.

No Milk Level Indicator: The machine tells you when water is low but not milk. I got caught multiple times thinking I had enough milk for a cappuccino, only to get steam instead. Check manually before each milk drink.

A clean coffee machine is a happy coffee machine. Let me walk you through what maintenance actually looks like with the CM6360.

Daily Maintenance Routine

Every day, you’ll need to do these quick tasks:

Morning:

• Fill the removable water reservoir with fresh water
• Add beans to the bean hopper if running low
• Wipe down the exterior with a damp cloth

After Each Use:

• The machine automatically rinses the internal pipework
• If you made milk drinks, it rinses the milk line too
• Check the drip tray isn’t too full

Evening:

• Empty and rinse the drip tray
• Throw away used coffee grounds (or compost them)
• Rinse the glass milk flask and store it in the fridge

Total daily time: about 5 minutes

Weekly Cleaning Tasks

Once a week, give your machine some extra attention:

Central Spout Disassembly: The height-adjustable central spout comes apart for deep cleaning. Remove it, wash all pieces with warm soapy water, and reassemble.

Milk System Deep Clean: Even with the automatic milk line rinsing, I recommend taking apart the removable milk tube and glass flask once a week. Wash them in the dishwasher or by hand with hot soapy water.

Drip Tray and Coffee Grounds Container: Give these a thorough wash with hot water and dish soap. Let them dry completely before putting them back.

Total weekly time: about 10 minutes

Monthly Degrease & Descaling

Here’s where the ComfortClean system really helps.

Every 200 Cups (Monthly for Heavy Users): The machine will prompt you to run a degrease cycle using Miele cleaning tablets.

1. The display will show when it’s time
2. Follow the on-screen prompts
3. Add a cleaning tablet when instructed
4. The machine runs through an automatic cleaning program
5. Takes about 30 minutes total

Descaling (Every 200-500 Cups): How often you need to descale depends on your water hardness. The machine has a built-in water hardness test. If you’ve struggled with descaling other machines before, our Keurig descaling guide covers similar principles that apply to most coffee makers.

You can do your own water test:

1. Contact your water supplier for hardness information
2. Input that data into the machine
3. The cleaning notifications adjust automatically

When descaling is due:

1. The machine alerts you on the display
2. Use Miele descaling tablets (included with purchase)
3. Follow the step-by-step program
4. Takes about 1 hour

One important tip I learned: Don’t fill the descale water to the wrong level. I saw several people on Reddit struggle with this. Follow the exact fill line indicated on your water tank.

Removable Brew Unit Maintenance

Every few weeks, remove the brew unit for cleaning:

1. Open the right-hand panel
2. Pull out the brewing unit (it slides out easily)
3. Rinse it under warm running water
4. Let it air dry completely
5. Reinstall it

Never use soap on the brew unit. Just water. The oils from coffee beans are part of the extraction quality magic.

Common Cleaning Challenges

Let me be real with you. When the machine cleans itself, it makes a bit of a mess. It leaves steamy residue on the metal drip tray and back panel. When it dries, it doesn’t look great.

I found myself wiping down the machine more often than expected just to keep it looking nice.

Also, the drip tray fills up completely before it tells you to empty it. I spilled dirty water every single time I carried the tray to the sink. My solution? Empty it more frequently, before the warning light comes on.

During my testing and research, I came across several common problems people experience with this Miele coffee machine. Let me help you solve them.

Machine Not Dispensing Water

If your CM6360 suddenly won’t dispense water during brewing, try these steps:

1. Check the water tank is properly seated
2. Make sure the tank is actually filled
3. Remove and reinsert the water tank firmly
4. Check for any blockage in the water intake

I had this happen once. Turned out the water tank wasn’t clicked in properly.

Milk System Problems

Not Getting Milk, Just Steam: This happened to me several times. The machine ran out of milk in the glass milk flask, but kept running the program.

The fix: Always check your milk level before starting. The machine won’t tell you when you’re running low on milk (it only alerts for water and beans).

Milk Not Frothing Properly: If your milk froth quality drops:

• Use cold, fresh milk straight from the fridge
• Make sure the removable milk tube is properly connected
• Clean the milk system thoroughly
• Check that the milk container isn’t overfilled (0.5L maximum)

Brew Unit Issues

Grinder Running But Not Extracting: If you hear grinding but no coffee comes out:

• Remove the brew unit and check for blockages
• Clear any fine grounds stuck in the chute
• Run a degrease cycle with cleaning tablets
• Fine grinds plus moisture equals blockage risk

Drip Tray Not Inserting Properly

Some users reported the drip tray not sliding back in correctly. I experienced this a couple times. Here’s what works:

1. Make sure the drip tray is completely empty
2. Check nothing is blocking the rail system
3. Align it straight before pushing in
4. Don’t force it, the fit should be smooth

Descaling Loop Issues

I’ve read about people getting stuck in descaling loops on Reddit. The machine demands descaling but won’t complete the cycle.

If this happens:

1. Turn off the machine completely
2. Remove the water tank and refill with fresh water
3. Follow the descaling program exactly as shown
4. Don’t interrupt the cycle once it starts
5. If it continues, contact Miele support for warranty service

Error Messages & LED Indicators

The DirectSensor display shows various error messages. Common ones include:

• “Fill water container”: Self-explanatory, add water
• “Empty drip tray”: Take out and empty immediately
• “Cleaning required”: Time for a degrease cycle
• “Descale machine”: Follow the descaling program

If you get error messages that won’t clear, try a full power cycle (unplug for 30 seconds and restart).

This is the comparison everyone asks about. I’ve tested both machines, so let me give you an honest breakdown.

Build Quality & Design

Miele CM6360:

• Premium German engineering and Swiss manufacturing
• Available in three color combinations
• Clean Steel Metallic finish looks stunning
• Glass milk flask adds elegance
• Slightly larger footprint

Jura E8:

• Swiss precision engineering
• More compact design
• Professional, minimalist aesthetic
• Integrated milk container (no external flask)
• Feels more commercial-grade

Winner: This depends on your priorities. The Miele wins on aesthetics and design appeal. The Jura E8 feels more solidly built for longevity.

Coffee Quality Shootout

I tested both with the same Lavazza beans at similar settings.

Espresso Extraction:

• Jura E8 produces slightly more crema
• Miele CM6360 has better aroma preservation due to AromaticSystem
• Both machines deliver proper 15 bar pump pressure
• Temperature consistency is similar on both

Taste Test: Honestly? The coffee quality is nearly identical. Both produce excellent espresso. The Jura might have a slight edge in extraction quality, but we’re talking tiny differences only coffee snobs would notice.

Milk Frothing Head-to-Head

Miele MilkPerfection System:

• Separate glass milk flask
• Beautiful foam quality for cappuccinos
• Lower milk temperature (50°C)
• Easy to clean in dishwasher
• Automatic milk line rinsing after every use

Jura E8 Milk System:

• Fine Foam Technology
• Hotter milk temperature
• More consistent foam texture
• Easier overall maintenance
• Better for hot lattes

Winner: Jura E8 for milk temperature and consistency. Miele CM6360 for foam aesthetics and ease of cleaning.

User Interface & App Functionality

Miele:

• DirectSensor touch control panel
• Clear, intuitive display
• Miele app is basic but functional
• 8 programmable user profiles
• Expert Mode for deep customization

Jura E8:

• Color TFT display
• J.O.E. (Jura Operating Experience) app
• More advanced app features
• Can set maintenance schedules remotely
• 10 user profiles

Winner: Jura E8 has a more sophisticated app and interface.

Maintenance & Long-Term Care

Miele CM6360:

• ComfortClean system is genuinely helpful
• Removable brew unit makes cleaning easy
• Glass milk flask goes in dishwasher
• Cleaning prompts are clear
• Fills drip tray quickly due to frequent rinsing

Jura E8:

• Non-removable grinder (potential long-term issue)
• Automatic cleaning cycles
• Less frequent descaling needed
• Generally requires less daily intervention

Winner: Miele wins on easy brew unit access. Jura wins on less frequent maintenance needs.

Price & Total Cost of Ownership

Current Pricing:

• Miele CM6360: $2,599 (sale price, normally $2,999)
• Jura E8: Around $2,200-$2,600 depending on retailer

Ongoing Costs: Both machines require:

• Cleaning tablets (about $30-40 per year)
• Descaling solution ($20-30 per year)
• Water filters (optional, $40-50 per year)

Warranty & Support:

• Miele: 2-year standard warranty
• Jura: 2-year standard warranty
• Both offer extended warranty options

Repair Costs: Based on Reddit threads and user reports:

• Miele repairs: $300-$1,000+ for major issues
• Jura repairs: Generally regarded as more reliable long-term

Winner: Jura E8 edges out slightly on total cost of ownership due to better reliability reputation.

My Honest Recommendation

If you prioritize design aesthetics, want that stunning glass milk flask, and value having a removable brew unit for easy cleaning, go with the Miele CM6360.

If you want slightly better milk temperature, more reliable long-term performance, and don’t mind sacrificing some visual appeal, choose the Jura E8.

Both are excellent super-automatic espresso machines. You won’t be disappointed with either choice.

Let me help you find the best deal on the Miele CM6360 MilkPerfection.

USA Pricing & Retailers

Amazon:

• Current price: $2,599 (13% off the $2,999 list price)
• Free returns available
• Prime shipping in most areas
• Instant $60 off with Amazon Visa

Other Authorized Dealers:

• Miele USA official website
• Williams Sonoma
• Best Buy (occasionally)
• Specialty coffee equipment stores

My tip: Amazon often has the best price, plus their return policy is more flexible than most specialty retailers. If you’re unsure about a $2,600 purchase, that return option provides peace of mind.

UK Pricing & Availability

In the UK, the CM6360 typically retails for around £1,400-£1,600 depending on the color finish and current promotions.

Where to Buy in UK:

• Miele UK official store
• John Lewis (excellent warranty and service)
• Currys PC World
• Amazon UK

UK buyers benefit from strong consumer protection laws and typically get good after-sales support from Miele.

Canada Pricing & Costco Advantage

Canadian buyers have a unique advantage: Costco.

Costco Canada:

• Often carries the Miele CM6360
• Extended return policy (90 days)
• Additional warranty coverage through Costco
• Price typically $2,799-$3,299 CAD

The Costco return policy is huge for a machine in this price range. If you’re not satisfied, you can return it within 90 days, no questions asked.

Other Canadian Retailers:

• Miele Canada official store
• The Bay
• Best Buy Canada
• Amazon.ca

Should You Buy During Sales?

Premium coffee machines like the Miele CM6360 rarely go on deep discount, but you can find deals:

Best Times to Buy:

• Black Friday/Cyber Monday (up to 20% off)
• Boxing Day (for Canadian and UK buyers)
• End of model year clearance (if newer model releases)
• Amazon Prime Day (occasional deals)

Color Availability: Different colors may have different prices. The Obsidian Black with Bronze Pearl finish sometimes costs slightly more than the Lotus White option.

One of the biggest selling points of this machine is how it looks. Let me talk about the visual appeal.

Available Color Options

Lotus White with Clean Steel Metallic: This is the finish I tested. It’s bright, modern, and makes your kitchen feel upscale. The white front panel contrasts beautifully with the metallic accents. Perfect if you have a light, contemporary kitchen.

Obsidian Black with Clean Steel Metallic: Sleek and sophisticated. The black finish hides fingerprints better than white. Great for modern or industrial-style kitchens.

Obsidian Black with Bronze Pearl: The most luxurious option. Those bronze accents add warmth and elegance. Perfect if you want a statement piece on your countertop.

Footprint & Kitchen Integration

The machine measures approximately:

• Width: 9.9 inches
• Depth: 16.8 inches
• Height: 14.1 inches

It’s medium-sized for a fully automatic espresso machine. Not as compact as a Nespresso, but not as bulky as some commercial-grade bean-to-cup coffee makers.

The warming plate on top is a nice touch. It gets warm (not hot) when the machine is on, perfect for pre-heating cups. Your coffee stays warmer longer in a pre-heated cup.

One design limitation I noticed: The space between the height-adjustable central spout and drip tray isn’t huge. My tall latte glasses fit, but just barely. If you have extra-tall mugs, measure first.

Build Quality Feel

Everything feels premium. The touch control panel responds perfectly. The removable components slide in and out smoothly. The glass milk flask feels substantial, not fragile.

The LED lighting inside (BrilliantLight) adds a nice ambiance when you’re making drinks. It’s subtle, not flashy.

This is a luxury home appliance that looks like it belongs in a high-end kitchen.

Let’s talk about what happens when things go wrong.

Standard Warranty Coverage

Miele offers a 2-year standard warranty on the CM6360. This covers:

• Manufacturing defects
• Parts failures under normal use
• Labor for repairs

What’s NOT covered:

• Damage from improper cleaning
• Using non-Miele descaling tablets (they recommend their brand)
• Normal wear and tear
• Accidental damage

Extended Warranty Options

Miele and some retailers offer extended warranty plans:

• Additional 1-3 years of coverage
• Cost varies by retailer ($200-400 typically)
• May include additional support benefits

My advice: Consider the extended warranty. Based on Reddit feedback, repair costs for these machines can be steep if something breaks outside warranty.

Common Reliability Issues

I need to be transparent here. While most users love their Miele CM6360, some have experienced quality control concerns:

Reported Issues (from user feedback):

• Occasional leaking around brew unit seal
• LED/sensor errors requiring reset
• Milk valve not cleaning properly
• Drip tray sensor malfunctions

These aren’t universal problems, but they happen. Miele’s warranty service has mixed reviews. Some users report excellent support, others faced challenges getting warranty claims approved.

Miele Support Experience

Contacting Support:

• Phone support available during business hours
• Email support (slower response)
• Live chat on Miele website
• Service center network for repairs

Response Time: Based on user reports, expect:

• Initial response: 1-2 business days
• Technician visit: 1-2 weeks to schedule
• Repair time: Varies widely (days to weeks)

Long-Term Durability Expectations

With proper maintenance, the Miele CM6360 should last 3-5 years of daily use. Some users report longer lifespans, while others experienced issues within the first year.

Factors That Impact Longevity:

• Water hardness in your area (hard water is rough on machines)
• Frequency of use (daily use vs. occasional)
• Cleaning habits (regular maintenance extends life)
• Coffee bean quality (oily beans can clog systems)

The conical burr grinder is wear-resistant steel, which helps. The stainless steel components are built to last.

This machine isn’t just for coffee enthusiasts. The tea function is surprisingly sophisticated.

TeaTimer Feature

The CM6360 includes a dedicated tea program with 6 tea types:

• White tea
• Black tea
• Green tea
• Herbal tea
• Fruit tea
• Japanese tea (like sencha or matcha)

Each tea type has specific settings:

Water Temperature & Brew Time:

• Black tea: 78°C water, 3-minute brew time
• Japanese tea: 65°C water, 1.5-minute brew time
• Green tea: Around 70-75°C, 2 minutes
• White tea: Lower temperature for delicate flavors
• Herbal/Fruit: Hotter water for full extraction

You can customize these in Expert Mode if the default settings don’t match your preference.

How to Make Tea

Making tea is simple:

1. Place your teabag or loose leaf infuser in your cup
2. Select the tea type from the menu
3. Position your cup under the hot water dispenser (the fixed outlet on the left)
4. Press OK
5. The machine dispenses hot water at the correct temperature
6. Let it steep for the programmed time (the machine tracks this)

The TeaTimer is handy because it removes guesswork. No more wondering if your green tea is too hot or steeped long enough.

General Hot Water Function

Beyond tea, the hot water function is useful for:

• Making instant soup or oatmeal
• Pre-warming cups before coffee
• Making americanos manually
• Cleaning coffee-related tools

Hot water comes out at about 75°C (167°F) based on my measurements. That’s hot enough for most purposes without risk of burning yourself.

The CM6360 offers more versatility than just espresso and cappuccino.

Full Drink Menu

Here are all the specialty drinks you can make with OneTouch:

• Espresso (single or DoubleShot)
• Ristretto (concentrated espresso)
• Coffee (standard 250ml cup)
• Long coffee (lungo)
• Americano function (espresso + hot water)
• Cappuccino with layered foam
• Latte macchiato (beautiful layers)
• Flat white (my personal favorite)
• Café au lait (coffee with milk)
• Hot milk
• Milk froth only
• Hot water

That’s an impressive range for one machine.

Coffee Pot Function

One feature I haven’t mentioned yet: you can make multiple cups at once using the coffee pot function.

The machine can brew up to 8 cups consecutively. Here’s how:

1. Use the included coffee pot or any large container
2. Select the coffee pot function
3. Choose your cup quantity (up to 8)
4. The machine brews multiple shots in sequence

This is perfect for when you have guests over. The “Party Mode” setting even optimizes the machine for high-volume brewing, making it faster and more efficient.

Performance Mode vs. Eco Mode

Performance Mode:

• Machine stays hot and ready
• Faster drink preparation
• Higher energy consumption
• Best for offices or heavy daily use

Eco Mode:

• Energy-saving operation
• Slightly longer warm-up between drinks
• Lower power consumption
• Reduces environmental impact

For home use, Eco Mode works fine. I barely noticed the difference in wait time.

Let me share what using this machine every day actually felt like.

The First Few Days

The learning curve was surprisingly short. Within an hour of setup, I was making great espresso. By day two, I had my perfect cappuccino settings dialed in.

What impressed me most? The consistency. Every morning, my coffee tasted exactly the same. No guesswork, no failed shots, no wasted beans. This reliability is worth a lot when you’re groggy and just need your caffeine fix.

Week One Discoveries

I started experimenting with the Expert Mode. Turns out, I prefer my espresso slightly cooler than the default setting but with a finer grind. My partner loves extra-strong coffee, so we set up a DoubleShot profile for them.

The kids figured out how to make their hot chocolate independently. No more morning interruptions asking me to heat milk. That alone might justify the purchase.

I tested the tea function with my morning green tea. The 70°C water temperature was perfect, no bitterness. The TeaTimer feature is surprisingly useful.

Week Two Reality Check

By week two, I noticed the drip tray filling up faster than expected. Those automatic rinses really add up. I started emptying it twice daily instead of waiting for the warning.

The milk temperature issue became more apparent. For my morning cappuccino, it’s fine. But when my partner wanted a hot latte in the evening, they complained about lukewarm milk. We started pre-warming cups, which helped.

I also realized the WiFi feature wasn’t adding much value. I used it maybe three times out of curiosity, then just pressed buttons on the machine like normal. It’s a nice feature to have, but not essential.

User Feedback from My Family

My partner’s take: “The coffee tastes amazing, but I wish the milk was hotter. The convenience factor is incredible though. I’ll deal with the temperature.”

My teenager: “Way better than the Nespresso pods we used to buy. Plus, I can make drinks whenever I want without bothering you.”

My coffee-snob friend who visited: “Honestly? This rivals my semi-automatic setup, and I don’t have to do any work. The espresso extraction is legit.”

What Worked Best for Me

I found my perfect routine:

• Morning: Single cappuccino with medium grind, maximum temperature
• Afternoon: Americano (single espresso + hot water from dispenser)
• Evening: Decaf using the bypass doser with pre-ground coffee

The machine handled everything flawlessly. Total hands-on time per day? Maybe 2 minutes of actual work. Everything else is automated.

Unexpected Benefits

Cost Savings: Before the CM6360, I was spending about $5 daily at coffee shops. That’s $150 per month. The machine paid for itself in coffee savings within 18 months.

For more budget-friendly alternatives, check out affordable options like the Hamilton Beach 46310 if super-automatic pricing feels steep.

Better Coffee at Home: I stopped making weekend trips to cafés because my home coffee was just as good. That’s more time with family and less money spent.

Entertaining Guests: When friends come over, I can make impressive specialty drinks easily. The latte macchiatos especially wow people.

Realistic Expectations

Here’s what you need to know before buying:

This isn’t a commercial-grade espresso machine for true coffee purists who want full manual control. It’s a super-automatic bean-to-cup coffee maker designed for convenience and consistency.

It won’t teach you barista skills. It won’t give you the satisfaction of perfecting latte art. What it will do is deliver excellent coffee drinks effortlessly, every single time.

If that trade-off works for you, this machine is fantastic.

After living with the Miele CM6360 MilkPerfection for two weeks, testing every feature, and making dozens of drinks, here’s my bottom line.

Who Should Buy This Machine

Perfect For:

• Busy professionals who want café-quality coffee at home without the effort
• Families where multiple people drink different coffee styles
• Design-conscious buyers who value aesthetics as much as function
• Anyone willing to invest in a premium appliance for daily convenience
• People who currently spend $100+ monthly at coffee shops

Also Great For:

• Home barista enthusiasts who want consistent results without manual effort
• Anyone upgrading from pod-based systems (Nespresso, Keurig)
• Households that entertain frequently and want impressive drink options
• People with limited counter space who need one machine for multiple functions

Who Should Look Elsewhere

Not Ideal For:

• Coffee purists who want complete manual control over every variable
• People who prefer piping hot milk in their lattes (Jura E8 might be better)
• Budget-conscious buyers (consider entry-level Gaggia or DeLonghi)
• Minimalists who only drink black coffee (you’re paying for features you won’t use)
• Renters or frequent movers (this is an investment piece meant to stay put)

My Personal Recommendation

If you can afford the $2,599 investment and value convenience plus aesthetics, the Miele CM6360 is an excellent choice. Yes, it has some limitations (milk temperature, drip tray management, basic WiFi functionality), but the overall experience is overwhelmingly positive.

The coffee quality genuinely rivals what I get at good cafés. The automatic milk frothing system works beautifully. The build quality feels premium and durable. And most importantly, it makes getting great coffee at home completely effortless.

For me personally? I’d buy it again. The convenience factor alone justifies the cost, and the time I’ve saved not going to coffee shops has been valuable.

Alternative Options to Consider

Before you commit, consider these alternatives:

If You Want Hotter Milk:

• Jura E8 (around $2,200-$2,600)
• Siemens EQ700 series (similar price range)

If You Want to Save Money:

• DeLonghi Eletta Explore ($1,500-$1,800)
• Gaggia Academia ($1,200-$1,500)
• Philips 5400 LatteGo ($900-$1,200)

If You Want Maximum Features:

• Jura Z10 (around $4,500, but top of the line)
• Miele CM7 series (if you want even more premium)

If you’re experiencing issues with any coffee maker, check out our troubleshooting guide for Keurig machines, many principles apply to super-automatic machines too.

Final Thoughts

The Miele CM6360 MilkPerfection delivers on its core promise: making excellent coffee drinks incredibly easy. It’s not perfect, but no machine is. What matters is whether the things it does well align with what you value.

For me, the stunning design, consistent espresso quality, and one-touch convenience outweigh the milk temperature limitation and other minor quirks. Your priorities might differ, and that’s okay.

If you decide this is the right machine for you, I think you’ll be very happy with it. Just go in with realistic expectations about what a super-automatic coffee machine can and can’t do.

How long does the Miele CM6360 last? 

With proper maintenance, expect 3-5 years of daily use. Some users report longer lifespans, while quality control issues affect some units within the first year. Regular descaling and cleaning are essential for longevity.

Is the Miele CM6360 worth the price? 

At $2,599, it’s 30-40% more expensive than entry-level alternatives but delivers superior build quality, design aesthetics, and German engineering. If you currently spend $100+ monthly at coffee shops, it pays for itself in about 2 years.

Can you use any coffee beans in the Miele CM6360? 

Yes, you can use any whole bean coffee. I recommend medium to dark roasts for best results. The AromaticSystem pre-infusion works especially well with medium roast beans. Avoid extremely oily beans as they can clog the grinder over time.

How often do you need to clean the Miele CM6360? 

Daily: 5 minutes (basic maintenance). Weekly: 10 minutes (deep clean milk system). Monthly: 30 minutes (degrease cycle). Quarterly: 1 hour (descaling). Total maintenance time averages 2-3 hours monthly.

Does the WiFi actually work on the Miele CM6360? 

Yes, the WiFiConn@ct feature works, but it’s more limited than you might expect. You can start drinks from the Miele app, but you still need to press the mobile start button on the machine and have a cup positioned under the spout. It’s convenient in specific situations but not essential.

What’s the difference between Miele CM6360 and CM5310? 

The CM6360 adds DoubleShot function, WiFiConn@ct capability, a glass milk container, larger water tank (1.8L vs. 1.2L), and more programmable profiles. The CM5310 is quieter and simpler but lacks these premium features.

Can you make cold brew on the Miele CM6360? 

No, the CM6360 only makes hot beverages. It doesn’t have a cold brew function. If cold coffee is important to you, consider the Jura Z10, which offers cold brew capability.

Why is my Miele CM6360 milk temperature too low? 

Miele prioritizes milk foam quality over extreme heat. The milk comes out around 50-58°C. Workarounds: increase brewing temperature to maximum in Expert Mode, pre-warm your cups on the warming plate, or use milk straight from the fridge (colder milk heats better).

Can you use pre-ground coffee in the Miele CM6360? 

Yes, there’s a bypass doser at the top of the machine. You can add pre-ground coffee for one portion at a time. I recommend this for occasional use only, as fresh-ground beans deliver significantly better flavor and aroma.

Where is the Miele CM6360 manufactured? 

The CM6360 is German-engineered and Swiss-manufactured, combining Miele’s design expertise with Swiss precision manufacturing. This premium quality production is part of what justifies the higher price point.

Final Takeaway:

The Miele CM6360 MilkPerfection is a premium super-automatic espresso machine that delivers excellent coffee with minimal effort. While it has some limitations (milk temperature, price point), the overall experience is overwhelmingly positive for anyone who values convenience, design, and consistent café-quality drinks at home.

If effortless coffee-making and stunning aesthetics matter to you more than complete manual control, this machine deserves serious consideration. Just make sure to buy from a retailer with a good return policy in case it doesn’t meet your expectations.

Have you tried the Miele CM6360? Share your experience in the comments below. I’d love to hear how it’s working for you!